Request data deletion
A human-reviewed process for requesting removal of information associated with your Allied Inbox conversation.
1. Send your request
Email hello@alliedbiz.tech with the subject Allied Inbox data deletion.
Include:
- The WhatsApp number, including country code, used to contact Allied BizTech or Pleomatic.
- The approximate conversation date and whether the enquiry concerned a service, support or a job application.
- Whether you want the conversation deleted, related contact/enquiry/application records reviewed for deletion, or both.
- An email address or contact method where we can respond.
Do not include passwords, Meta access tokens or identity documents. We will ask for a proportionate verification step if needed.
2. Verification and review
An authorised person checks that the requester controls the relevant contact identity and identifies the records covered. We may contact the originating WhatsApp number or use another proportionate verification method. We do not disclose someone else’s records merely because a request names their number.
The review covers the relevant Inbox conversation/contact and, where routing has been enabled, linked self-hosted CRM or hiring records and their operational references.
3. What can be removed and what may be retained
We assess the request and remove or anonymise applicable records where appropriate. Information that must be retained for an applicable legal obligation, an unresolved service matter or another valid exception is handled separately; we explain the relevant exception in our response.
The pilot does not currently have an automatic purge or a guaranteed immediate backup-erasure process. Encrypted backups are restricted and require separate retention and recovery handling. A deletion request does not remove messages already delivered to another person’s device or records held by Meta under its own policies.
4. Response and follow-up
We respond through the contact method supplied, explain the action taken and identify any verification or retention issue that remains. If you have not received a response, follow up at privacy@alliedbiz.tech and include your original request date.
5. Disconnecting an integration
Removing or disconnecting the WhatsApp/Meta connection is different from deleting stored Inbox, CRM or hiring records. Request deletion explicitly if that is what you want. Read the Inbox privacy notice for the data involved and the services used.